Customer Information

Customer Information

Supply Restrictings

We supply to the European Union, the European Economic Area (EEA) and to Switzerland.


Delivery Date

The delivery for the respective goods will take place within the time which has been indicated there as delivery time or delivery dates. If prepayment is chosen the period of delivery will start receipt of payment by us. In case of a uniform ordering process of goods with various delivery times, the latest delivery date shall be deemed as delivery date for the complete order.

Terms of Delivery/ Delivery Specifications

If your order can be send as parcel it will be shipped with DHL (Post).
Abroad DHL is cooperating partial with regional parcel services, which we cannot name in advance.

A freight shipment delivers a forwarding agent. Such articles are marked accordingly in our web shop. The compilation of different articles makes it possible that the order has to be send as freight shipment. This is not possible to define in advance. On request we are pleased give information to you in advance.

Shipping costs, Germany

For delivery in Germany we charge a shipping rate of 4.90 € incl. VAT.
From an order value of 200.00 € we deliver free of shipping costs. Additional delivery will be always postage free.

Shipping sosts for bulky goods, Germany
In Germany also for bulky goods your part for postage and packing is 4.90 €.
From an order value of 200.00 € we also deliver bulky goods free of shipping costs.

Cash on Delivery Charge, Germany
The cash on delivery charge is 6.60€. To transfer the amount DHL (Post) charges a fee of 2.00 € from the recipient.

Shipping costs for other European countries
For deliveries to other European countries the following costs apply:

Land      Porto
 exkl. MWSt.
     Porto
 inkl. MWSt.
Austria    10,08 €    12,00 €
Belgium, Denmark, France, Liechtenstein, Luxembourg,
Netherlands, Poland, Switzerland, Czech Republic
   14,29 €    17,00 €
United Kingdom, Italy, San Marino, Sweden, Slovakia,
Spain, Hungary, Slovenia
   15,97 €    19,00 €
Bulgaria, Estonia, Finland, Greece, Ireland, Croatia,
Latvia, Lithuania, Norway, Portugal, Romania,
Iceland, Malta, Cyprus
   24,37 €    29,00 €

Exceptions are, oversized or overweight shipments that have to be shipped by international courier. Subsequent partial deliveries are free of charge.

Shipping costs for oversized articles to other European countries
Articles that are too large to be sent, are indicated in our Online shop, in these cases following shipping costs apply:

Land      Porto
 exkl. MWSt.
     Porto
 inkl. MWSt.
Austria    29,41 €    35,00 €
Belgium, Denmark, France, Liechtenstein, Luxembourg,
Netherlands, Poland, Switzerland, Czech Republic
   33,61 €    40,00 €
United Kingdom, Italy, San Marino, Sweden, Slovakia,
Spain, Hungary, Slovenia
   37,82 €    45,00 €
Bulgaria, Estonia, Finland, Greece, Ireland, Croatia,
Latvia, Lithuania, Norway, Portugal, Romania,
Iceland, Malta, Cyprus
   42,02 €    50,00 €

 

Shipping costs for delivery in other European countries
Articles that are too large or too heavy to be sent, are indicated in our Online shop, in these cases following shipping costs apply:

Land      Porto
 exkl. MWSt.
     Porto
 inkl. MWSt.
Belgium, Luxembourg, Netherlands    33,61 €    40,00 €
Austria    42,02 €    50,00 €
Italy, Liechtenstein, Switzerland
   54,62 €    65,00 €
Denmark, France, United Kingdom, Czech Republic,
Poland
   84,03 €   100,00 €

Estonia, Finland, Croatia, Hungary, Ireland, Latvia,
Lithuania, Norway, Portugal, Slovenia, Spain,
Slovakia, Sweden, Malta

   126,05 €   150,00 €
Bulgaria, Greece    151,26 €   180,00 €
Iceland, Cyprus    168,07 €   200,00 €


Cash on Delivery Charge, Abroad
The costs for cash on delivery are 6.70€. To transfer the amount DHL charges a further fee directly from the recipient. The fee varies depending on the country.
The method of payment cash on delivery is not available in all countries or only up to specified maximum amounts.

Duties, Taxes or Fees
If the delivery to non-EU countries takes place, it is possible other duties, taxes or fees to be paid by customers, but not to the vendor, but to its competent customs and tax authorities. The customer is advised to request the details before ordering at the customs and tax authorities.

Part delivery/ additional delivery
Additional delivery will be postage free.

Terms of payment

Invoice

Sale on invoice is only possible for written orders by companies, authorities or institutions with official letterhead or stamp. It is not sufficient to indicate only the name of a organization with the order. It has to be clear that it is an official order. We ask for your understanding for this procedure.

bank account rescue-tec
IBAN: DE76 5115 1919 0142 1908 83
BIC:   HELADEF1WEI
KSK Weilburg

SEPA Direct Debit
Inside Germany we send our pre-notification instead with 14 days run up with reduced period of 2 bank working days before due date. This shall be valid for first debit, recurring debit and one-off debit. Our Creditor-ID is DE18ZZZ00000172499.
If an order contains goods which cause an additional delivery, the additional delivery is postage free and will be invoiced after shipping.

Special Conditions New Costumers / Value of Goods
Because it sometimes happens that direct debit is not redeemed, we reserve the right new costumers or orders with high values of goods not to delivery with SEPA direct debit. In this case the following other terms of payment are still available.

Prepayment
If you choose prepayment you transfer the invoice amount before receiving the goods. All further details such as bank account, invoice amount, the purpose and so on, you need to pay , you will get via email with your order confirmation. Please remember that bank transfers can take up to one week. Goods will be dispatched immediately after receipt of payment (expected to be available)

PayPal
With PayPal you pay in a few easy clicks direct upon purchase. So the package will be send out more quickly. To pay with PayPal is free of charge.

sofortbanking
With "sofortbanking" you pay fast, easy and safety your orders in the internet. There is no need for an additional registration or a credit card. It works simply, secure and fast with your online banking account. It allows you to directly and automatically trigger a credit transfer during your online purchase. It has been certified by the largest German quality and security institute, the TÜV, according to best-practice data privacy standards. To pay with "sofortbanking" is free of charge.

Cash on delivery
You pay the invoice amount to the postman immediately upon receipt of your order. DHL charges a further fee to transfer the amount. The fee varies depend on the country.  

Revocation – Right of Revocation

Information to your right of revocation and the consequences of revocation you find here.


Statutory Warranty Provisions

If the costumer is a consumer the statutory warranty provisions shall be valid. If the costumer is a purchaser the general terms and conditions § 7, Abs. 2 shall be valid. The customer doesn’t receive guarantees in the legal sense.


Contact- and Complaintment Adress

rescue-tec GmbH & Co. KG
Oberau 4-8
65594 Runkel-Ennerich
Germany

Tel.: +49 (0)6482-6089-00
Fax: +49 (0)6482-6089-20
Email: info@rescue-tec.de

commercial register no.:  HRA-1082
local court Limburg a. d. Lahn
general partner:
rescue-tec Verwaltungsgesellschaft mbH
commercial register no.:  HRB 3614
local court Limburg a. d. Lahn
VAT identification no. In accordance with § 27 a value added tax act:
DE 220308866

Responsive for content in accordance § 6 media service state treaty
Mr. Jörg Hergenhahn
rescue-tec GmbH & Co. KG
Oberau 4-8
65594 Runkel-Ennerich
Germany