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Customer Information

Supply Restrictings
We supply to the European Union, the European Economic Area (EEA) and to Switzerland.

Delivery Date
The delivery for the respective goods will take place within the time which has been indicated there as delivery time or delivery dates. If prepayment is chosen the period of delivery will start receipt of payment by us. In case of a uniform ordering process of goods with various delivery times, the latest delivery date shall be deemed as delivery date for the complete order.

Terms of Delivery/ Delivery Specifications
If your order can be send as parcel it will be shipped with DHL (Post).
Abroad DHL is cooperating partial with regional parcel services, which we cannot name in advance.

A freight shipment delivers a forwarding agent. Such articles are marked accordingly in our web shop. The compilation of different articles makes it possible that the order has to be send as freight shipment. This is not possible to define in advance. On request we are pleased give information to you in advance.

Shipping costs, Germany
For deliveries within Germany, we charge postage depending on the content (depending on size, weight and number of items). It varies between € 1.90 for letters, € 4.50 for goods and € 4.90 for parcels including VAT.

Shipping sosts for bulky goods, Germany
In Germany also for bulky goods your part for postage and packing is 4.90 €.
From an order value of 200.00 € we also deliver bulky goods free of shipping costs.

Shipping costs for other European countries
For deliveries to other European countries the following costs apply:

Land      Porto
 exkl. MwSt.
     Porto
 inkl. MwSt.
Austria 13,45 € 16,00 €
Belgium, Denmark, France, Luxembourg, Netherlands,
Poland, Switzerland, Czech Republic
15,97 € 19,00 €
Italy, San Marino, Sweden, Slovakia, Hungary, Spain,
Slovenia, Bulgaria, Estonia, Finland, Portugal, Romania,
Ireland, Latvia, Lithuania, Croatia, Cyprus, Malta, Greece
18,49 € 22,00 €
Liechtenstein, Norway, Iceland 24,37 € 29,00 €
Switzerland 150,00 € -,-- €


Exceptions are, oversized or overweight shipments that have to be shipped by international courier. Subsequent partial deliveries are free of charge.

Shipping costs for oversized articles to other European countries
Articles that are too large to be sent, are indicated in our Online shop, in these cases following shipping costs apply:

Land      Porto
 exkl. MwSt.
     Porto
 inkl. MwSt.
Austria 29,41 € 35,00 €
Belgium, Denmark, France, Luxembourg, Netherlands,
Poland, Czech Republic
34,45 € 41,00 €
Italy, San Marino, Sweden, Slovakia, Hungary, Spain,
Slovenia, Bulgaria, Estonia, Finland, Portugal, Romania,
Ireland, Latvia, Lithuania, Croatia, Cyprus, Malta, Greece
36,97 € 44,00 €
Liechtenstein, Norway, Iceland 42,86 € 51,00 €


Shipping costs for delivery in other European countries
Articles that are too large or too heavy to be sent, are indicated in our Online shop, in these cases following shipping costs apply:

Land      Porto
 exkl. MwSt.
     Porto
 inkl. MwSt.
Belgium, Luxembourg, Netherlands 49,58 € 59,00 €
Austria, Italy 84,03 € 100,00 €
Denmark, France, Liechtenstein, Czech Republic, Poland 100,84 € 120,00 €
Switzerland 150,00 € -,-- €
Estonia, Finland, Ireland, Croatia, Latvia, Lithuania,
Malta, Norway, Portugal, Romania, Sweden, Slovenia,
Slovakia, Spain, Hungary
142,86 € 170,00 €
Bulgaria, Greece 176,47 € 210,00 €
Iceland, Cyprus 193,28 € 230,00 €


Duties, Taxes or Fees
If the delivery to non-EU countries takes place, it is possible other duties, taxes or fees to be paid by customers, but not to the vendor, but to its competent customs and tax authorities. The customer is advised to request the details before ordering at the customs and tax authorities.

Part delivery/ additional delivery
Additional delivery will be postage free.

Terms of payment
Invoice
Sale on invoice is only possible for written orders by companies, authorities or institutions with official letterhead or stamp. It is not sufficient to indicate only the name of a organization with the order. It has to be clear that it is an official order. We ask for your understanding for this procedure.

bank account rescue-tec
IBAN: DE76 5115 1919 0142 1908 83
BIC:   HELADEF1WEI
KSK Weilburg

SEPA Direct Debit
Inside Germany we send our pre-notification instead with 14 days run up with reduced period of 2 bank working days before due date. This shall be valid for first debit, recurring debit and one-off debit. Our Creditor-ID is DE18ZZZ00000172499.
If an order contains goods which cause an additional delivery, the additional delivery is postage free and will be invoiced after shipping.

Special Conditions New Costumers / Value of Goods
Because it sometimes happens that direct debit is not redeemed, we reserve the right new costumers or orders with high values of goods not to delivery with SEPA direct debit. In this case, however, other payment methods are available to you.

Prepayment
If you choose prepayment you transfer the invoice amount before receiving the goods. All further details such as bank account, invoice amount, the purpose and so on, you need to pay , you will get via email with your order confirmation. Please remember that bank transfers can take up to one week. Goods will be dispatched immediately after receipt of payment (expected to be available)

PayPal
With PayPal you pay in a few easy clicks direct upon purchase. So the package will be send out more quickly. To pay with PayPal is free of charge.

Giropay
With Giropay you pay for your online purchases quickly, easily and securely. While you are still placing your order, you can safely and conveniently transfer the respective amount to your online banking account. There are no fees for you. 

EPS
With EPS (Electronic Payment Standard) you pay for your order via an online payment system that was developed jointly by the Austrian banks and the Austrian government. It offers millions of users in Austria a simple and secure method for online payments. There are no fees for you. 

sofortbanking
With Sofortüberweisung you can pay for your online purchases quickly, easily and securely. Sofortüberweisung can be used with almost all banks (independent of banks). You can conveniently set up a transfer for the respective amount in your online banking account while you are placing your order. Sofortüberweisung meets the high security standards of online banking and has TÜV-certified data protection. There are no further fees for you.

Revocation – Right of Revocation
Information to your right of revocation and the consequences of revocation you find here.

Statutory Warranty Provisions
If the costumer is a consumer the statutory warranty provisions shall be valid. If the costumer is a purchaser the general terms and conditions § 7, Abs. 2 shall be valid. The customer doesn’t receive guarantees in the legal sense.

Contact- and Complaintment Adress
rescue-tec GmbH & Co. KG
Oberau 4-8
65594 Runkel-Ennerich
Germany

Tel.: +49 (0)6482-6089-00
Fax: +49 (0)6482-6089-20
Email: info@rescue-tec.de

commercial register no.:  HRA-1082
local court Limburg a. d. Lahn
general partner:
rescue-tec Verwaltungsgesellschaft mbH
commercial register no.:  HRB 3614
local court Limburg a. d. Lahn
VAT identification no. In accordance with § 27 a value added tax act:
DE 220308866

Responsible for content according to § 18 Abs. 2 MStV:
Mr. Jörg Hergenhahn
rescue-tec GmbH & Co. KG
Oberau 4-8
65594 Runkel-Ennerich
Germany

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